In September, we had another installation overseas, but because of the Covid-19 pandemic, we were still in a difficult situation to send people from Japan to America. As a result, we had to complete the installation with remote support like we shared with everyone before.
http://h-isowa.blogspot.com/2020/07/remote-installation.html
This time, the special type of machine made the installation more difficult, but all members in Japan and America cooperated and tried to do their best.
Because of everyone’s effort, all the installation work was completed, and the machine is running without any troubles.
This success is thanks to many background efforts of members.
In Japan, some members came to the office in the early morning to give ISOWA America members directions via skype, and some members made an installation manual for the team to use on site.
Also, a member of the general affairs department made a video summary from assembly to disassembly of our machine for reference by the installation team. The efforts were important as this was the first machine for this customer, and before we could even install the first machine, they had already ordered another!
After this installation, ISOWA America members sent us a picture.
Their smiles show their satisfaction and how our remote installation support worked well!
Every time I see such pictures, I’m sure that we could steadily build a relationship of trust and even if we are geographically far apart, we can give good services for overseas’ customers.
The Covid-19, changed a lot of things. At first glance, it leads us to think in a negative way, but it could also be said that it gave us a new vision and a new way of thinking.
Nobody knows how the Covid-19 will turn out, but be assured that we will keep thinking the best way to support you, and doing our best for your business from now on.
