Country and country, company and company, people and people

Nice picture, isn’t it?

 

Mr. G, the president of Company A in Brazil, visited ISOWA. This time, he brought his wife, children, nephew, and the factory manager.

 

It has been 20 years since we first met. The predecessor, his wife, and the current president and his wife visited us together then. We received a substantial order at that time.

 

They asked, “Regarding the payment condition of our contract, which currency do you prefer, the US dollar, Japanese Yen, or Brazilian Real?”

 

We answered, “Then, in Japanese Yen, please.”

 

The president suddenly pulled his checkbook out of his bag and wrote a very large check immediately.

It was the first and the only experience I had.

 

I told the story to Mr. G, and he replied, “Oh, that’s right! I remember it well.”

 

I wish I could say we did the Discover ISOWA tour in Portuguese, but as you may have guessed, it was not possible. All our members did their best in English instead.

 

First, Ms. T made a presentation. She is the person holding the Japanese flag on the left side in the top picture. She talked about ISOWA’s organizational culture using the Iceberg model: the visible initiatives, like the mass above the iceberg’s water, and the invisible initiatives, like the mass underwater. She also shared her thoughts.

Second, Mr. F, who worked at ISOWA America, shared his strong will to reduce customers’ opportunity loss through the remote maintenance system. His passion for his mission made the presentation very persuasive.

 

Next, Ms. T from the Design Section introduced her original video of machine maintenance. It was a brilliant work with English narrations and Portuguese subtitles. Everyone from Company A was very impressed.

Next was Mr. N from the Machining Section. What a loud voice he had. Honestly, I was surprised that he made such a confident presentation. He is pursuing better quality and actively suggests many things to be improved.

Last was Mr. K from Assembly Group. He is a meister of machinery assembling and a master of the finishing dojo. He had previously visited Company A for the new machine installation. He expressed his gratitude, listing the names of each operator at Company A who helped him during the machine installation.

I see that Company A and ISOWA are connected not only by company and company but also by people and people.

 

I was impressed that the customers listened seriously to every ISOWA member’s presentation and gave big applause each time.

 

I am confident that Company A received ALL ISOWA’s warm hospitality spirit.

 

Thank you to our wonderful five presenters.