Hope everyone reading this is doing well during the Covid-19 pandemic.
At ISOWA, some of the installations and repair works have been put on hold.
A machine in the picture above was one of them. But the customer needed the machine to start running by the end of June because of the terms on the subsidy program they were applying for.
As the situation with the Covid-19 kept getting worse, we couldn’t send our people from Japan. But we came to a point where the customer couldn’t wait any longer.
We decided to do something we’ve never done before, completing the installation without sending any supervisors from our side.
We had many more online meetings than usual to make sure that our American staff knew everything there was to know.
In Japan, an assembly mechanic who would’ve been there made an installation manual (which turned out really useful!).
Other mechanics came to office earlier so that they could supervise the installation via skype.
Some electricians supported Mr. F at the site through a lot of emails during the weekends.
Because of everyone’s support, all the installation work was completed on June 29th.
The machine is running just fine like it was installed the normal way.
We have some more overseas installations coming up.
We don’t know what’s going to happen next with the Covid-19, but we will always find a way to keep your business going while making sure that everyone stays safe and healthy!