Company X came to ISOWA to see our IBIS Flexo Folder Gluer, which will ship to a customer soon.
Two ISOWA members did presentations of their ISOWA story (we call it “Jibun-gatari”.)
The first presenter was Mr. H, who works in the customer support department. He often visits Company X for machine maintenance.
He repeatedly mentioned to them with sincerity,
“In order to shorten your machine’s downtime, we believe that you should keep our recommended spare parts in your warehouse.”
The second presenter was Mr. O, who works in the assembly department (he is in the picture below.)
Company X is using our first IBIS, which was launched in 2009. Mr. O was one of the installation project members. The IBIS had a lot of incomplete points, and it caused trouble.
Not only Mr. O and I, but all ISOWA members remember it. I, of course, and Mr. O sincerely apologized for it.
In front of the new IBIS, we did a test run of a big corrugated box, which can be difficult to make with good joint accuracy. After that, we explained about all the differences between the first IBIS and the latest model in detail.
Company X asked questions eagerly, and finally, all participants sat in a circle on the floor.
They looked into the Edge Opener. It is our IBIS’s
greatest selling point, which can improve the joint accuracy.
It was like an off-site meeting in our plant.
The atmosphere was very nice.
The section manager of Company X, Mr. S, has
been using ISOWA machines since he joined the company. He knows a lot about the
IBIS. He explained the mechanical characteristics on behalf of us.
“I wish Mr. S were a salesperson for ISOWA!”
The words came out of my mouth before I knew
what I was saying.
Thank you very much for coming all the way.
We look forward to the next opportunity.
