Long-term Partnership Based on Mutual Trust

Our customer visited us for the final checkup of their Flexo Folder Gluer Ibis.

They were completely satisfied with the machine quality.

We are going to install the Ibis in their factory site at the end of this month.

 

Today, I would like to share the history of our relations.

27 years ago, we installed another machine on their site.

We were facing many big challenges and it took a long time before the startup.

However, they fully trusted our engineers even though we caused the troubles.

They always value our engineers’ professional skills, technical knowledge and sincere attitudes.

They admire our service technicians’ quickest repair efforts and rely on their constructive advice regarding machine maintenance intervals.

 

There is no doubt that they ordered a new machine because of our strong partnership over several decades.

We are certainly committed to the successful startup for the upcoming installation.

 

 

I truly appreciate all of your support this past year.

I wish you a wonderful holiday season. Stay safe and healthy.

A new Isowa-bito (staff) is born

 Today, I introduce a young man, Mr. N, who will join our company next year.

He will graduate from his high school next spring.

I asked him why he chose our company, not one of the other larger or more well-known companies.

He said, “My parents told me to join a major company, but I was very impressed by your corporate philosophy, “Creating a company with the best corporate culture in the world that makes us and our families happy.”

“This is the reason why I chose this company.”

“Also, I want to work for my family and teachers, because they  helped me become who I am today.”

“For example, I want to repay my parents and teachers for their support once I start working.  I want to take my parents on a hot-springs vacation and take my teachers out for a nice meal.”

I was impressed by each word!!

We have many employees like him who have sympathized with our philosophy and have worked in our company for many years since they graduated from high school.

Mr. Y, whom I introduced before, was one of them.

He was actively involved in our company’s front lines for more than 50 years!!

http://h-isowa.blogspot.com/2020/06/retirement-after-half-century_26.html

We promise to support Mr. N so that he will work for a long time and be actively involved in front lines like them.

Nice to meet you Mr. N! Let’s do our best together!!

Further Step Up of Remote Installation

In September, we had another installation overseas, but because of the Covid-19 pandemic, we were still in a difficult situation to send people from Japan to America. As a result, we had to complete the installation with remote support like we shared with everyone before.

http://h-isowa.blogspot.com/2020/07/remote-installation.html

This time, the special type of machine made the installation more difficult, but all members in Japan and America cooperated and tried to do their best.

Because of everyone’s effort, all the installation work was completed, and the machine is running without any troubles.

This success is thanks to many background efforts of members.

In Japan, some members came to the office in the early morning to give ISOWA America members directions via skype, and some members made an installation manual for the team to use on site.

Also, a member of the general affairs department made a video summary from assembly to disassembly of our machine for reference by the installation team. The efforts were important as this was the first machine for this customer, and before we could even install the first machine, they had already ordered another!

After this installation, ISOWA America members sent us a picture.

Their smiles show their satisfaction and how our remote installation support worked well!

 

Every time I see such pictures, I’m sure that we could steadily build a relationship of trust and even if we are geographically far apart, we can give good services for overseas’ customers.

The Covid-19, changed a lot of things. At first glance, it leads us to think in a negative way, but it could also be said that it gave us a new vision and a new way of thinking.

Nobody knows how the Covid-19 will turn out, but be assured that we will keep thinking the best way to support you, and doing our best for your business from now on.

Jibun-gatari by three mid-career members

Although Obon holidays in Japan had finished, there was still pre-shipment inspection for overseas customers.

All three persons of today’s Jibun-gatari (talking about themselves) are mid-career member in ISOWA.

The first is Mr. A, who is in charge of today’s customers in Oversea Sales. (the photo at the beginning)

Mr. A touched on the ISOWA's revised human resources development policy from this term, and introduced three turning points that changed him.

By brushing up on both, the X axis which expressed action according to ISOWA’s vision and the Y axis of skill, all ISOWA members aim to become a full-fledged ISOWA person.

And…

He shared his training policy for his subordinate based on what he learned from past experiences.

We’ve been providing technical support around the clock since we installed the first machine, and it’s one of the reasons they decided on the second & third machines.

Mr. O from Technical Customer Support said,

“Because of the teamwork and the spirit of ‘cooperating’ across departments, 24-hour service can be realized. "

 

It was a story unique to Mr. O who actually experienced it.

 

Finally,

 

Mr. H (front) of the assembly department is in charge of installing the Falcon, which is the machine to be inspected.

 

"Following the two Ibis used by this customer in the past,

I will also go out to install the third Falcon as the person in charge.

At the same time, we will check and adjust the previous two Ibis, and also remodel the speed of the Edge Opener.” 

As expected, Mr. H, who is a mid-level, proudly declared his contribution to the customers.

 

We promised to send them the data of the test results later on.

The customers said,

" It’s boring data, isn’t it? It won’t be worth checking. Because we already know the quality is perfect."

 

We received a lot of words and evaluations from the customers.

 

Thank you very much for visiting us in such extreme heat and during the Covid-19 pandemic.

Customer's Words That Made Us Delighted

Recently, one of our customers visited us for the final checkup before installation.

Thankfully, they gave us positive feedback on the machine's quality.

After that, the executive director Mr. I said, 

"What matters most is I really like ISOWA’s corporate culture and the people. 

And I highly appreciate the operator-friendly machines which they manufacture." 

"You always inspire me to set a clear vision for our company's future.   

Definitely, I will focus on further efforts that make the customers, suppliers,

employees and their families happier," he added. 

I greatly appreciated his wonderful words.

Our team members were so delighted when I shared the conversation.

We are happy to have such a good relationship with our customer.

There are still many challenges under the pandemic.

Hope everyone reading this stays safe and healthy.

Remote Installation?!

Hope everyone reading this is doing well during the Covid-19 pandemic.

At ISOWA, some of the installations and repair works have been put on hold.

A machine in the picture above was one of them. But the customer needed the machine to start running by the end of June because of the terms on the subsidy program they were applying for.

As the situation with the Covid-19 kept getting worse, we couldn’t send our people from Japan. But we came to a point where the customer couldn’t wait any longer.

We decided to do something we’ve never done before, completing the installation without sending any supervisors from our side.


We had many more online meetings than usual to make sure that our American staff knew everything there was to know.

In Japan, an assembly mechanic who would’ve been there made an installation manual (which turned out really useful!).

Other mechanics came to office earlier so that they could supervise the installation via skype.

Some electricians supported Mr. F at the site through a lot of emails during the weekends.

Because of everyone’s support, all the installation work was completed on June 29th.

The machine is running just fine like it was installed the normal way.

We have some more overseas installations coming up.
We don’t know what’s going to happen next with the Covid-19, but we will always find a way to keep your business going while making sure that everyone stays safe and healthy!

Retirement After Half a Century

Mr.Y who has been working for ISOWA for more than 50 years just retired.

He was one of the most skillful field engineers that ISOWA has ever had. He was an absolute expert especially on the corrugator side.

Since it was his last day, I asked him a question I’ve always wanted to ask.

“Why did you move to After-Sales Service Department?”


“When I started out here at ISOWA, I assembled machines.

About 10 years into the career, there was a time when I was asked to help a repair work at a customer site.

Honestly, I wasn’t fully excited about it, but when it was finished, the customer came to me, and kept saying “Thank you!” until we left.

That is when something changed in my mind.
That was a kind of feeling that I’d never felt in my career as an assembly mechanic. 
I’d never felt that I wanted to work as a field engineer because I thought it was just about working long hours under a lot of pressure.

But I realized there was something else to it.”

After that moment, he has dedicated 40 years to serving customers on the frontline.

It may not happen so often seeing someone work in one place for more than half a century, especially outside Japan.

Undoubtedly, people like him are our most valuable asset.
At ISOWA more and more field engineers like him are growing.

Thank you again Mr.Y for your hard work and dedication!