Further Step Up of Remote Installation

In September, we had another installation overseas, but because of the Covid-19 pandemic, we were still in a difficult situation to send people from Japan to America. As a result, we had to complete the installation with remote support like we shared with everyone before.

http://h-isowa.blogspot.com/2020/07/remote-installation.html

This time, the special type of machine made the installation more difficult, but all members in Japan and America cooperated and tried to do their best.

Because of everyone’s effort, all the installation work was completed, and the machine is running without any troubles.

This success is thanks to many background efforts of members.

In Japan, some members came to the office in the early morning to give ISOWA America members directions via skype, and some members made an installation manual for the team to use on site.

Also, a member of the general affairs department made a video summary from assembly to disassembly of our machine for reference by the installation team. The efforts were important as this was the first machine for this customer, and before we could even install the first machine, they had already ordered another!

After this installation, ISOWA America members sent us a picture.

Their smiles show their satisfaction and how our remote installation support worked well!

 

Every time I see such pictures, I’m sure that we could steadily build a relationship of trust and even if we are geographically far apart, we can give good services for overseas’ customers.

The Covid-19, changed a lot of things. At first glance, it leads us to think in a negative way, but it could also be said that it gave us a new vision and a new way of thinking.

Nobody knows how the Covid-19 will turn out, but be assured that we will keep thinking the best way to support you, and doing our best for your business from now on.

Jibun-gatari by three mid-career members

Although Obon holidays in Japan had finished, there was still pre-shipment inspection for overseas customers.

All three persons of today’s Jibun-gatari (talking about themselves) are mid-career member in ISOWA.

The first is Mr. A, who is in charge of today’s customers in Oversea Sales. (the photo at the beginning)

Mr. A touched on the ISOWA's revised human resources development policy from this term, and introduced three turning points that changed him.

By brushing up on both, the X axis which expressed action according to ISOWA’s vision and the Y axis of skill, all ISOWA members aim to become a full-fledged ISOWA person.

And…

He shared his training policy for his subordinate based on what he learned from past experiences.

We’ve been providing technical support around the clock since we installed the first machine, and it’s one of the reasons they decided on the second & third machines.

Mr. O from Technical Customer Support said,

“Because of the teamwork and the spirit of ‘cooperating’ across departments, 24-hour service can be realized. "

 

It was a story unique to Mr. O who actually experienced it.

 

Finally,

 

Mr. H (front) of the assembly department is in charge of installing the Falcon, which is the machine to be inspected.

 

"Following the two Ibis used by this customer in the past,

I will also go out to install the third Falcon as the person in charge.

At the same time, we will check and adjust the previous two Ibis, and also remodel the speed of the Edge Opener.” 

As expected, Mr. H, who is a mid-level, proudly declared his contribution to the customers.

 

We promised to send them the data of the test results later on.

The customers said,

" It’s boring data, isn’t it? It won’t be worth checking. Because we already know the quality is perfect."

 

We received a lot of words and evaluations from the customers.

 

Thank you very much for visiting us in such extreme heat and during the Covid-19 pandemic.

Customer's Words That Made Us Delighted

Recently, one of our customers visited us for the final checkup before installation.

Thankfully, they gave us positive feedback on the machine's quality.

After that, the executive director Mr. I said, 

"What matters most is I really like ISOWA’s corporate culture and the people. 

And I highly appreciate the operator-friendly machines which they manufacture." 

"You always inspire me to set a clear vision for our company's future.   

Definitely, I will focus on further efforts that make the customers, suppliers,

employees and their families happier," he added. 

I greatly appreciated his wonderful words.

Our team members were so delighted when I shared the conversation.

We are happy to have such a good relationship with our customer.

There are still many challenges under the pandemic.

Hope everyone reading this stays safe and healthy.

Remote Installation?!

Hope everyone reading this is doing well during the Covid-19 pandemic.

At ISOWA, some of the installations and repair works have been put on hold.

A machine in the picture above was one of them. But the customer needed the machine to start running by the end of June because of the terms on the subsidy program they were applying for.

As the situation with the Covid-19 kept getting worse, we couldn’t send our people from Japan. But we came to a point where the customer couldn’t wait any longer.

We decided to do something we’ve never done before, completing the installation without sending any supervisors from our side.


We had many more online meetings than usual to make sure that our American staff knew everything there was to know.

In Japan, an assembly mechanic who would’ve been there made an installation manual (which turned out really useful!).

Other mechanics came to office earlier so that they could supervise the installation via skype.

Some electricians supported Mr. F at the site through a lot of emails during the weekends.

Because of everyone’s support, all the installation work was completed on June 29th.

The machine is running just fine like it was installed the normal way.

We have some more overseas installations coming up.
We don’t know what’s going to happen next with the Covid-19, but we will always find a way to keep your business going while making sure that everyone stays safe and healthy!

Retirement After Half a Century

Mr.Y who has been working for ISOWA for more than 50 years just retired.

He was one of the most skillful field engineers that ISOWA has ever had. He was an absolute expert especially on the corrugator side.

Since it was his last day, I asked him a question I’ve always wanted to ask.

“Why did you move to After-Sales Service Department?”


“When I started out here at ISOWA, I assembled machines.

About 10 years into the career, there was a time when I was asked to help a repair work at a customer site.

Honestly, I wasn’t fully excited about it, but when it was finished, the customer came to me, and kept saying “Thank you!” until we left.

That is when something changed in my mind.
That was a kind of feeling that I’d never felt in my career as an assembly mechanic. 
I’d never felt that I wanted to work as a field engineer because I thought it was just about working long hours under a lot of pressure.

But I realized there was something else to it.”

After that moment, he has dedicated 40 years to serving customers on the frontline.

It may not happen so often seeing someone work in one place for more than half a century, especially outside Japan.

Undoubtedly, people like him are our most valuable asset.
At ISOWA more and more field engineers like him are growing.

Thank you again Mr.Y for your hard work and dedication!

Let your people take care of your business

At the beginning of May, we have one of the biggest holidays in Japan.
Right before those holidays, our shop usually gets full of machines to be shipped out.
In spite of the COVID-19 pandemic, this year was not an exception.

One of those machines was newly-developed one.
As the ship-out date approached, the project team decided to divide themselves into two groups, and start working in shifts so that they could work on the machine literally all-day.

I honestly didn’t know if it was a good idea.

The machine looked good enough to me, and I was concerned about their health. I had to worry about their families as well, especially since some of them have a baby at home.

So we talked, but they were so insistent and determined to deliver a machine in the best possible shape.

After a week of working in shifts, the machine was shipped out, and now the machine has started running at the customer site.
Because of their pre-installation efforts, things are going well.

It’s just like how they say, as a leader, a part of your job is to let your people do what they are really passionate about, and they will take care your business.

Now that the machine has almost been taken care of, hopefully they will come back to their families soon!

Essential Business Amid Pandemic

Hope everyone reading this is doing fine during the COVID-19 pandemic.

These days, we hear a lot about essential businesses/non-essential businesses.
Essential businesses refer to ones that our day-to-day lives rely too much on, such as banks, hospitals and supermarkets etc.

Corrugated industry is not as obvious, but it certainly plays an essential role in delivering things to people in need.

As a matter of fact, corrugated box manufacturers have been designated as an essential business.
And if they are essential businesses, we are too.


As in many other countries, the state of emergency has been declared in Japan.
Some of us had already started working remotely before all this happened.
Fortunately, 80% of our people drive to work, and that makes social distancing easier for us than most of Japanese people who commute in a packed train.
We are taking a lot more measures so that none of us will be infected.


The pandemic has damaged the economy in many parts of the world.
If you look at the corrugated industry, as people spend more time at home, the demand for corrugated boxes for certain items has increased.

That is why we have to make sure that their machines keep running.  We have urgent repair works at customers that cannot be postponed.

On the other hand, we’ve got some of the overseas installations on hold. We do appreciate your patience.
We will do everything we can to balance our own safety and support for our customers.

Hopefully things will get back to normal soon. Till then, please stay safe.