A wonderful time in IA Training program at ISOWA Japan

ISOWA America’s service technicians have come to Japan for training to learn how to install, adjust, and test machines on their own without support by ISOWA Japan. The first group, Furlan and Mario, have been studying for two weeks since mid-May. While Furlan has been to Japan before, this is Mario's first time to visit both Japan and ISOWA Japan.

Shortly after they arrived, I invited them for a meal before they left, but suddenly there were only two days left, so we quickly arranged a lunch. The venue was a restaurant near our office chosen by Mr. O from the overseas sales department. Since neither of them had tried eel before, we treated them to Hitsumabushi (a kind of local eel dish).

They told me they had often passed by this restaurant, which is near their hotel. Remembering my invitation, they had secretly hoped to dine there, noticing the well-dressed patrons and the upscale appearance, thinking, "It would be nice if Hideyuki-san takes us here."

Mr. O’s choice of the restaurant made their wish come true, and they were thrilled. They both enjoyed the Hitsumabushi.

In late June, a second team will come to Japan. So, we joked, “Let’s make sure to tell the next group to ask for a fancy restaurant if they dine with Hideyuki-san.” “Great idea!”

But if we take the second group to an even nicer restaurant, Furlan and Mario might get upset, so maybe I’ll take the next group here again!

ISOWA America's service technicians travel even more than ISOWA Japan’s. It can be challenging, but let’s work together as one ISOWA to...

Create the great corporate culture with the spirit of "Quickness and Interaction," and "Do better, More will come."

The following day, Mario looked unusually serious, so I asked what was going on. "It's my final exam," he replied. "Oh! That makes sense!" Yesterday was the last day of his training in Japan, and now he's taking a test to review everything he's learned.

"This is tough," he must be thinking. This will be another memory of his time in ISOWA Japan.

After two weeks of training at ISOWA, Mario plans to stay in Japan for another two weeks to travel on his own. When I came to work the next day, I realized I didn’t see him. That means he passed his final exam and went on his vacation in Japan.

Both Furlan, who is heading straight back to Brazil after a month away from his family, and Mario, who is vacationing in Japan, have worked hard for two weeks. Take care!

See you again soon!

A message from God

 

 Mr. Uehara, who is a Shinto priest of the local Ryosha Shrine, conducted the annual ceremony of ISOWA's guardian god, Ryujin-sama, on April 12th under a clear sky.

 

 

New employees are in charge of setting up the ceremony every year under the guidance of the employee support team.

 

Annual and monthly ceremonies are held to pray for no accidents and no injuries.

 

Unfortunately, the entire ISOWA group had 3 work-related accidents and 24 cases of near-miss incidents (there might have been more near-miss).

 

In addition, traffic accidents have been particularly noticeable recently.

Twenty-five accidents occurred, including five cases caused by small rocks.

 

As a matter of course, Ryujin-sama's help alone cannot reduce the number of accidents, nor can we completely eliminate accidents.

 

That's why all employees must make an effort every day.

We must point out all the unsafe acts to each other, our colleagues, firmly with courage.

This is one example of what “Take an initiative!” to pursue zero accidents means.

 

 

 We heard a voice from heaven at the end of the ceremony!　What is it?　We looked up at the sky,

Ryujin-sama was watching over us from the sky!　

No, no, it was Mr. T, who gave us instructions for a commemorative photo!　

 

Let us consider Mr. T our safety god (I'm just joking) and always increase our safety awareness!

T-kun, please guide us!

Family Open House 2024

The ISOWA Family Open House was held on March 23.

For the morning schedule, 700 people were invited, including current ISOWA-Bito and their families and alumni and their families. For the afternoon schedule, more than 100 TASUKE-Bito (employees of partner companies) and their families, and for the first time, people living in the community near ISOWA's headquarters, were invited. It was the largest event in the history of ISOWA.

On the day of the event, everyone could see demonstrations of ISOWA's box-making machine, "Ibis," threading corrugated sheets and enjoy meals from 15 different kitchen cars.

Many people were interested in the newly completed cardboard boxes and the machine we had painstakingly made.

The specially set up food court inside the factory was filled with guests chatting and smiling.

 

Due in part to COVID-19's influence, this was the first time since 2018 that we invited the families of our employees to this event.

 

(https://h-isowa.blogspot.com/2018/12/open-house-2018.html)

 

ISOWA's philosophy is "Working hard for my own and my beloved family's happiness."

 

But if everyone only thinks about their own happiness and the happiness of their beloved family, we cannot function as a team.

We must also respect the happiness of our coworkers and their families.

It is my belief that this caring spirit will lead us to the "best corporate culture in the world."

 

Some of our customers have factories that operate at night. When an urgent problem occurs, our employees go out even in the middle of the night.

Even on weekends, we do maintenance work at our customers' factories. Since the machines are large, our installation work can be done only during major holidays. More than 100 workers head out to customer's factories for that purpose during such holidays. In fact, some employees were unable to attend this family open house due to their work commitments at customer sites.

ISOWA is what it is because of these colleagues.

So, I feel very bad for the families of our employees.

Even if I wanted to express my apologies and appreciation, I rarely have the opportunity to meet the families of our employees.

But these employees work for their families. So, when I see the smiling faces of our employees' family members, who are their treasures, or exchange a few words with them, it fills my heart with contentment.

And they naturally make me smile.

I once again realized that seeing the smiles of my employees and their families is the core of my intrinsic motivation.

 

I will continue to do my best for all of them!

 

Country and country, company and company, people and people

Nice picture, isn’t it?

 

Mr. G, the president of Company A in Brazil, visited ISOWA. This time, he brought his wife, children, nephew, and the factory manager.

 

It has been 20 years since we first met. The predecessor, his wife, and the current president and his wife visited us together then. We received a substantial order at that time.

 

They asked, “Regarding the payment condition of our contract, which currency do you prefer, the US dollar, Japanese Yen, or Brazilian Real?”

 

We answered, “Then, in Japanese Yen, please.”

 

The president suddenly pulled his checkbook out of his bag and wrote a very large check immediately.

It was the first and the only experience I had.

 

I told the story to Mr. G, and he replied, “Oh, that’s right! I remember it well.”

 

I wish I could say we did the Discover ISOWA tour in Portuguese, but as you may have guessed, it was not possible. All our members did their best in English instead.

 

First, Ms. T made a presentation. She is the person holding the Japanese flag on the left side in the top picture. She talked about ISOWA’s organizational culture using the Iceberg model: the visible initiatives, like the mass above the iceberg’s water, and the invisible initiatives, like the mass underwater. She also shared her thoughts.

Second, Mr. F, who worked at ISOWA America, shared his strong will to reduce customers’ opportunity loss through the remote maintenance system. His passion for his mission made the presentation very persuasive.

 

Next, Ms. T from the Design Section introduced her original video of machine maintenance. It was a brilliant work with English narrations and Portuguese subtitles. Everyone from Company A was very impressed.

Next was Mr. N from the Machining Section. What a loud voice he had. Honestly, I was surprised that he made such a confident presentation. He is pursuing better quality and actively suggests many things to be improved.

Last was Mr. K from Assembly Group. He is a meister of machinery assembling and a master of the finishing dojo. He had previously visited Company A for the new machine installation. He expressed his gratitude, listing the names of each operator at Company A who helped him during the machine installation.

I see that Company A and ISOWA are connected not only by company and company but also by people and people.

 

I was impressed that the customers listened seriously to every ISOWA member’s presentation and gave big applause each time.

 

I am confident that Company A received ALL ISOWA’s warm hospitality spirit.

 

Thank you to our wonderful five presenters.

A Versatile Color Coordinator

Ms. Ritsu, a color coordinator, has a long-standing relationship with us.

For 20 years, since the summer of 2005, we have had many fond memories together.

It's been a while since she came to our office last time. As expected of a color coordinator. the soft color combination of her clothes looked wonderful on her.

I was most curious about the lap blanket or the scarf that was inside her bag. A combination of large checks in mellow, pale colors. The color scheme was so beautiful.

It's been a while since I saw her last time, so I took her out to lunch before work. The quiche we had was as fluffy as an omelet served at the hotel. It was wonderful.

She was also very happy.

It was my first time at the restaurant Bistro Futatsuboshi, and I'm going to try it out for dinner next time.

 

Today, I sought her advice about the design of my business card.

For the past 20 years, her gifted talent has shown beyond the framework of color coordinators. She showed her full potential.

One of the things that I have always asked for her help with is the top image of this "ISOWA Diary'', which is a seasonal selection. I was told for the first time today that she chooses 2 or 3 photos from 700 to 1000 photos each time. From there, I choose the best photo for “ISOWA Diary”. She has had an integral role in it.

 

She has been having trouble with her eyes for a while now, and she said it's difficult for her to work on computer for a long period of time. So, she wants to put her work on hold.

I asked a big favor, and she agreed to continue to choose the photos for “ISOWA Diary.”

 

We have a lot of memories with her.

A Christmas tree made of cardboard.

Recruiting-website design.

 

Creating “i機“ logo.

Redesigning the “ISOWA” logo.

Designing Uniform.

There were countless memories.

 

Her versatility has made my working life colorful as well.

 

Ms.Ritsu, this will not be the last time, and thank you so much for the past 20 years!

Across the Pacific

Ron and Kaiser from ISOWA America came to Japan at the end of November, 2023.

Since the two of them are also managing their company with ISOWA's motto, "Quickness & Interaction," we gave them a Japanese version of the poster as a gift.

https://h-isowa.blogspot.com/2023/11/quickness-and-interaction.html

Shortly after the two returned to their home, they sent me the photo with a comment “It was nice to review the meaning and intent of Q&I again with the IA team.”

They also put the poster up in their office. Everyone looks great!

Japan and America. The culture and customs are different, but the direction we aim for as the ISOWA group is the same.

As all ISOWA, let's work together to eliminate lost opportunities for all our customers!

"Quickness and Interaction"

Ron and Kaiser came to Japan from America the other day.

They are a great duo from ISOWA America.

Kaiser joined ISOWA America 15 years ago.

In order to shorten the shipping lead time of the maintenance parts to customers as much as possible, he has been advocating "Quickness and Interaction" to his colleagues.

 

"Quickness and Interaction" is ISOWA's motto I decided to implement when I became president 22 years ago.

Coupled with the steady track record of ISOWA machine deliveries in North and South America, ISOWA America's business has flourished vigorously and firmly supports ISOWA's business today.

At the root of this, "Quickness and Interaction," I established as a motto years ago, contributes greatly.

 

This is the true essence of ISOWA's corporate culture reform, which is the base of the iceberg that supports our business performance.

 

As a commemorative gift, I gave Kaiser a poster of the Japanese version of "Quickness and Interaction." He was very pleased.

 

I wanted them to have in written words what they really want to do.

Never forget it and continue to convey it without wavering.

 

Thank you, Ron and Kaiser!